Title: Learning and Development Specialist

Department: Human Resources

Location: Support Centre, Burlington, Ontario  

At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team. Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion. We offer opportunities at the corporate level, as well as across all our concepts, including: Jack Astor’s Bar and Grill®, SCADDABUSH Italian Kitchen & Bar®; Reds® Wine Tavern, The Loose Moose® and The Antler Room, Duke's Refresher® + Bar and Abbey’s Bake House in Muskoka. So what are you waiting for … come learn more and see if you have what it takes to join our team!

• Acts as an advisor with business leaders and operates in alignment with HR leaders; proactively develops learning and development solutions that align with business and HR strategy and objectives.
• Designs and develops engaging learning solutions (including eLearning, job aids, videos, course manuals, assessments, etc.) that ensure an integrated and consistent learning approach is delivered to our Team Members.
• Participates in corporate projects and initiatives, as it relates to identifying performance outcomes and recommending learning experiences and resources.
• Facilitates workshops, training sessions, and experiential learning events (both in-person and virtual).
• Coordinates the scheduling and enrollment for instructor-led training while managing vendor relations and monitoring costs
• Oversees company’s Learning Management System by deploying and managing new content, providing training to leaders with administrative access, managing security settings and hierarchies, and supporting learner access in the system.
• Evaluates program and learning effectiveness using feedback, data and performance outcomes.
• Defines launch strategy and owns communication strategy for learning solutions.
• Presents data to business stakeholders on training impact through dashboards and insights.Makes informed recommendations on learning experience based on learner feedback and strategic priorities.

• Bachelor’s degree required.
• Certificate in Adult Education preferred but not required.
• CTDP or CHRP Certification preferred but not required.
• Minimum 3 years learning & development experience.
• Bilingual (English and French) an asset.
• Experience with Articulate Storyline/Rise or a similar e-learning authoring tool required.
• Experience with Axonify LMS an asset.
• Ability to synthesize multiple inputs into key insights which result in actions that achieve desired business results.
• Comfortable facilitating learning sessions of varying sizes and formats.
• Ability to design innovative and effective learning solutions for various audiences within the organization.
• Practical knowledge of learning theory, cutting edge research, and other learning trends.
• History of strong partnership and collaboration across team and organizational boundaries; able to accomplish goals in a matrixed environment.
• Analytical thinker with a passion for empowering others through creative and engaging learning.
• Proven ability to lead in a fast-paced, constantly changing environment.
• Possess five values that define our people:
• Hospitality.  Enhancing the dignity, comfort and well-being of Our People
• Authenticity.  Being forthright, truthful and transparent with Our People
• Quality.  Working to always improve the experience of Our People
• Fun.  Bringing the spirit of laughter, celebration, sharing and joy to Our People
• Courage.  Acting with conviction in the balanced interest of Our People

Service Inspired Restaurants® is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.